Frequently Asked Questions

Our turnaround time varies depending on the complexity of the design and the current workload, but here's a general timeline for what you can expect:

Order placement: Once you place your order, we'll review the requirements and begin the design process.

 Design approval: Within the first week, you'll receive an email with a digital proof of your design for approval.

Production and delivery: After you've approved the design, we'll begin production, which typically takes 1-3 weeks.

Delivery: Your final product will be delivered to you via the shipping method you selected at checkout.

Please note that these turnaround times are estimates and may vary depending on the specific circumstances of your order. We'll keep you updated throughout the process and do our best to meet your deadlines.

We utilize Adidas, Bella + Canvas, Columbia, Comfort Colors, Dickies, Gildan, Hanes, Next Level, Port & Company, Under Armour, and more.  Please reach out to us if you are looking for specific brand. 

Yes!!!! We accept customer-provided items for embroidery, giving our clients the freedom to personalize their favorite items with custom designs.

Yes! 

We offer embroidery services for both single and multiple items, with competitive pricing for all orders. The digitization fee for custom designs applies to all orders, regardless of size. 

We strive to provide clear and transparent pricing information, so please don't hesitate to reach out if you have any questions about the costs involved. 

Prices on larger lots of apparel can vary from time to time depending on the styles, colors and sizes you choose. We work with the manufacturers on an individual basis to make sure you get the best possible pricing. 

Every computer/cellphone monitor displays colors a bit differently so the colors of your actual design may not match perfectly what you view on the screen. The embroidery processes is inherently imperfect, and slight variations from the item inevitably exist. 

Small text, fine details, and color gradients may not always be accurately reproduced in embroidery, particularly on certain types of fabric. While we strive to create designs that closely match your original artwork, the embroidery process has limitations that may affect the final product.

Therefore, we recommend considering the following when creating your artwork:

- Use bold, simple designs with clear lines and shapes.

- Avoid fine details, small text, and color gradients.

- Keep in mind the type of fabric you plan to embroider on, as some fabrics may not hold the embroidery as well as others.

By following these guidelines, you can help ensure that your embroidery design turns out as close to your original vision as possible.

Custom logo or artwork that needs to be embroidered, it will require digitization, which is the process of converting the design into a format that can be read by an embroidery machine. Digitization typically involves a fee, which will be included in your quote.

However, if your design only includes text using an available font, it may not require digitization, and the associated fee can be waived. Our team will review your design and let you know if digitization is necessary.

If you have any questions about the digitization process or the fees associated with it, please don't hesitate to reach out to us.

 We're here to help ensure that your embroidery design turns out exactly how you want it.

Cancellations are accepted and refunded up to 24 hours after your order is placed. We understand that plans can change, so we provide a grace period of 24 hours to allow for cancellations. After the 24-hour window, we will begin processing and working on your order, and unfortunately, cancellations will no longer be accepted.

Due to the custom nature of our products, we are unable to accept returns or exchanges. All items are made to order and are personalized with your design choices, so they cannot be resold or returned once they are completed. However, if you have any concerns or issues with your order, please contact us immediately at embroiderycg@gmail.com and we will work with you to find a satisfactory resolution.