By placing an order with us, you agree to these policies and conditions. Please contact us at embroiderycg@gmail.com with any questions or concerns. 

Order Processing and Turnaround Time

•  Standard turnaround time for most orders is 7 to 10 business days from the date of design approval and receipt of items (if applicable).

•  For larger orders or more complex designs, the turnaround time may be extended. The specific turnaround time for your order will be communicated during the design approval process.

•  Rush orders may be accommodated for an additional fee, subject to availability. Please inquire about rush order availability before placing your order.

• Orders must be picked up within 30 days of completion. Items not picked up within this timeframe may be subject to storage fees or considered abandoned, at the discretion of CG Embroidery and More.

Design Approval and Proofs

• Custom designs require approval from the customer before production begins.

• We provide digital proofs for custom designs. It is the customer's responsibility to review and approve the design, ensuring all details are correct.

• We are not responsible for errors in the final product if the design was approved with errors.

Garment Quality and Condition

• Items provided by the customer must be clean and in new or like-new condition.

• We reserve the right to refuse items that do not meet our quality and condition requirements.

• Customers must sign a "Customer Supplied Garment Waiver and Copyright/Trademark Agreement" at the time of drop-off, acknowledging the condition of the items and releasing CG Embroidery and More from any liability. 

Payment and Refunds

• Payment is due in full at the time of order placement.

• Due to the custom nature of our products, all sales are final, including the digitization fee once the art is digitized. No refunds or exchanges will be accepted unless there is a defect in workmanship, or a mistake made by us that differs from the approved design.

Digitization

Digitization is required to convert your artwork into a format compatible with our embroidery machines, ensuring accurate stitching and quality results. Each design and placement require an individual file, as resizing may affect the final quality.

Our digitization process includes:

1. Converting artwork to a digital embroidery file.

2. Reviewing and adjusting the file for optimal stitching.

3. Test embroidery to meet quality standards.

4. Machine setup for your project's specific requirements.

The digitization fee is a one-time charge per unique design. If multiple designs are required, a separate fee applies for each. Please note that changes or adjustments to the design after digitization may incur additional fees, as they may require modifying or recreating the digital embroidery file.

For orders involving multiple items, we offer a digitization bundle with three commonly used sizes.

Payment Methods

• We accept the following methods of payment: cash, ACH, Visa, and Mastercard (credit and debit).

• For in-person transactions using a credit or debit card, a valid photo ID is required. A picture of the identification will be taken for verification purposes.

Shipping and Delivery

• Customers are responsible for arranging drop-off and pick-up of their items at our Madison, Wisconsin location.

• We do not currently offer delivery services.

For more detailed information about other related topics, please visit our  Frequently Asked Questions (FAQ)  page.

Thank you for choosing CG Embroidery and More for your needs!