Terms of Service
Last updated on March 1st, 2024
By placing an order and submitting payment, you agree to the following terms of service:
I. Design Approval: Customers are responsible for reviewing and approving the final embroidery/Printing design before production begins. Any revisions requested after approval may incur additional fees.
II. Embroidery and Printing Quality: We strive to produce high-quality embroidery and Printing services. However, variations in color or some imperfections in fabric may occur. These variations are considered acceptable and do not qualify for refunds or exchanges.
III. Turnaround Time: Our standard turnaround time is 7-10 business days after design approval, invoice is paid in full and receipt of the items. For larger orders or more complex designs, the turnaround time may be extended. The specific turnaround time for your order will be communicated during the design approval process. Rush orders may incur additional fees.
IV. Payment: Payment is due in full before production begins. Refunds will only be provided if we are unable to fulfill your order.
V. Shipping and Delivery: Orders must be picked up within 30 days of completion. Items not picked up within this timeframe may be subject to storage fees or considered abandoned, at the discretion of CG Embroidery and More. Customers are responsible for arranging drop-off and pick-up of their items at our Madison, Wisconsin location. We are not responsible for any damage or loss during transit.
VI. Item Quality: Items provided by the customer must be clean and in new or like-new condition. We reserve the right to refuse items that do not meet our quality and condition requirements. Customers must sign a "Customer Supplied Garment Waiver and Copyright/Trademark Agreement" at the time of drop-off, acknowledging the condition of the items and releasing CG Embroidery and More from any liability. We are not responsible for the quality of customer-supplied items. Embroidery and heat press may compromise the integrity of delicate or damaged items, and we are not liable for any resulting damage.We cannot replace garments or items we have not sold or provided. If you supply the garment or item and there is a problem, we do not replace your item. Your damaged piece will be returned to you as-is.
VII. Intellectual Property: Customers are responsible for ensuring that any design or logos provided do not infringe on any intellectual property rights. We assume no liability for any copyright or trademark violations. You agree to indemnify and defend CG Embroidery & More against any claims related to the alleged infringement of your design.
VIII. Digitization: Digitization is required to convert your artwork into a format compatible with our embroidery machines, ensuring accurate stitching and quality results. Each design and placement require an individual file, as resizing may affect the final quality. Any changes or adjustments to the design after digitization may incur additional fees, as they may require modifying or recreating the digital embroidery file. Due to the custom nature of our products, all sales are final, including the digitization fee once the art is digitized. No refunds or exchanges will be accepted.
IX. Order Cancellations: Cancellations are accepted and refunded up to 24 hours after your order is placed. After the 24-hour window, we will begin processing and working on your order, and cancellations will no longer be accepted.
X. Return Policy: Due to the custom nature of our products, we are unable to accept returns or exchanges. All items are made to order and are personalized with your design choices, so they cannot be resold or returned once they are completed. You are responsible for reviewing your items at the time of pickup and let us know immediately if there are any problems. Once the items are picked up and leave our facility, all sales are considered final, and we may not be able to address any issues reported after the fact.
By submitting payment for an order with CG Embroidery and More you confirm that you have read, understood, and agree to these terms of service. We reserve the right to modify these terms at any time, and the most current version will be available on our website.
If you have any questions or concerns regarding these terms, please contact us at embroiderycg@gmail.com
Thank you for choosing CG Embroidery and More for your embroidery needs!